Terms Of Use
1. Introduction
BLABLATOYS IKE (P.C.), based in Acharnes, Attica, at 4 Tymfristou street, postal code 13678, Greece, Tax Identification Number 801168982, General Commercial Registry Number 150686509000 (hereinafter referred to as "Company", "we", "us") is active in the production, import and marketing of toys, construction sets, school supplies, stationery, clothing and footwear, sports equipment, beach essentials, baby products, seasonal items, party supplies, gaming equipment, and other items. Through our website www.glarmy.com (hereinafter referred to as "e-shop"), which is also our online store, we introduce ourselves to you, present our services and products, offer you the opportunity to purchase the products of your choice remotely, inform you about related topics, and give you the opportunity to contact us via email to have your questions answered and use our services. We place particular emphasis on the selection of our partners, the quality of the products we offer to consumers, and the quality of the after-sales support services we provide, honoring the trust you have placed in our Company for half a century.
Access, use, and browsing of the e-shop is free and does not incur any financial burden on the user. The information and services provided through the e-shop are covered exclusively by these Terms of Use, and any other terms and conditions are expressly excluded. Any user who visits the e-shop or transacts through it is deemed to have consented to and accepted unreservedly the terms set out herein, without exception, and that they understand that the terms constitute a legally binding agreement between the user and the Company.
If you do not agree with these terms, as well as with the Privacy Policy and Cookie Policy -which form an integral part of these Terms of Use-, you must refrain from using the e-shop and its services. The Company reserves the right to change the Terms of Use at any time. Users should periodically review the terms to stay informed of their content and are solely responsible for keeping themselves informed.
These terms apply both to those who simply visit the e-shop and to those who interact with the e-shop in any way and / or make remote purchases from the Company (hereinafter referred to as "user," "users," "customer," "you," "yours").
You do not need to provide personal identification details to use the e-shop. Your personal data will only be requested if you place an order or wish to contact us via the contact form or otherwise.
The user is responsible for accessing the e-shop services, and such access may require the payment of fees to third parties (e.g., internet service providers, etc.). The user is solely responsible for paying the relevant fees. Furthermore, the user is solely responsible for equipping themselves with the necessary technological means to access the e-shop services.
2. Information & Products
The Company is committed to the truthfulness, accuracy, and completeness of the information provided in the e-shop regarding the identity and details of the Company, as well as the main characteristics of the products it offers through the e-shop. The Company reserves the right and is not liable for any technical or typographical errors made by mistake, oversight, or due to force majeure, which it intends to correct as soon as they come to its attention.
3. Order Policy
Users can place their orders only through the e-shop.
If the products you have ordered are available, we will process your order and hand it over to the respective carrier on the same day or the next day, depending on the time your order was placed and the selected shipping method.
After submitting your order, you will receive an order confirmation email, which will include all the details of your order, i.e., products, prices, delivery address, payment method, etc. This confirmation does not mean that your order has been shipped or that your payment has been approved.
Orders are processed Monday through Friday, 10:00 a.m. to 6:00 p.m. (EET/EEST). Once your order has been processed, you will receive a second email confirming the shipment of your order and the tracking number.
The shipping cost is calculated based on the volumetric weight of your product packaging and the delivery destination. It is displayed at the end of each order, where you are informed in detail about the total cost of your order and how it is calculated. The Company reserves the right to ship orders with whichever carrier it deems will best serve your destination.
The shipping time generally ranges from 1 to 3 business days for express or priority services to neighboring countries, 3 to 7 business days for standard shipping and 5 to 8 business days for more distant destinations.
The above delivery times may be affected by force majeure, extreme weather conditions, or strikes, and may also vary during periods of high traffic, such as Christmas, Halloween, Easter, due to the increased workload of carriers. As a result, deliveries may be delayed.
In any case, the Company is only responsible for the time of dispatch of the order and not for the time of delivery, as the delivery time depends on the respective cooperating carriers and is beyond our control. Orders placed on weekends or public holidays will be processed on the next working day.
Payment for your order can be made by credit card, Apple Pay, Google Pay, or Klarna.
4. Withdrawal and Exchanges Policy
Product returns with a full refund are accepted without requiring justification on your part, provided that the products have not been damaged, bear their labels, and are in their original packaging, if applicable, which must also be in good condition. If any of the above conditions are not met, the Company reserves the right to reduce the amount refunded to you in proportion to the reduction in the value of the products. The right of withdrawal may be exercised exclusively within 14 days from the day after the date of receipt and may apply to the entire order or part thereof. If you wish to return products, you must send us, at your own expense, the products to be returned in their original packaging, along with the corresponding receipt or other proof of identification of the transaction for your convenience, upon filling and sending us by e-mail the withdrawal form that you can find here. The return of the products must be made promptly and, in any case, no later than 14 days from the submission of the above withdrawal form. In the case of payment by credit card, the Company is obliged to inform the issuing bank of the cancellation of the transaction, and the bank must then take all necessary steps in accordance with the contract it has entered into with the customer, without any further liability on the part of the Company. Following this notification, the Company shall bear no responsibility for the time and manner of the counterclaim, which is governed by the aforementioned contract. The relevant refund actions are taken by the Company upon receipt and inspection of the products to be returned, provided that the above conditions are met.
Alternatively, it is possible to exchange the product for another product of equal or greater value (upon payment of the additional cost), if available, or a credit note for the value of the returned product, valid for thirty (30) days, with the return shipping costs of the original product being borne by the customer in this case as well. Returned products are your responsibility until they reach us. Please ensure that they are properly packaged and cannot be damaged during transport. To exchange a product or issue a credit note, you must submit a request by email at info.glarmy@gmail.com within 14 days of the date of receipt of the original product.
No returns or exchanges are accepted for personalized products. Furthermore, exchanges or returns are not accepted for products that cannot be returned for hygiene reasons, unless they are intact in their packaging.
Returns received outside the terms of our policy will not be accepted.
5. Defective Products – Legal Warranty / Wrong Products
The Company places great emphasis on the quality of its products and takes every possible measure to minimize the chances of any of its products being defective.
Our own manufactured or imported products undergo quality control before each order is shipped.
If, despite our best efforts, a product reaches you in a defective condition, you are entitled, at no cost to you, to request that the product be replaced. If replacement is impossible, disproportionate, or not successfully completed within a reasonable time, you may request a price reduction or withdraw from the contract and receive a full refund within 14 days of your request.
If you find an obvious defect upon receipt, you must contact the Company as soon as possible and no later than 14 days from the day following delivery. You can do so via email at info.glarmy@gmail.com, including the order number, the problem found upon receipt and, if requested, photos/videos proving the defect. To avoid any inconvenience, it is advisable to carefully check the condition of the products and the integrity of their packaging upon receipt of your order in order to immediately identify any obvious defects. The same procedure applies if a non-compliant product is delivered, i.e., a product that differs from the one ordered (for example: wrong type, model, color -excluding any minor deviations due to screen settings, lighting, display material, etc.-, size). Requests submitted after the above reasonable time may be rejected.
If you follow the above steps, the return and re-shipment fees will be borne by the Company. The Company reserves the right to determine the method of return, provided that this does not entail any financial burden or significant inconvenience for you. If, despite our instructions, you return the products using a different method, we shall not be obliged to cover any additional costs.
6. Liability Disclaimer
In the context of its transactions through the e-shop, the Company informs customers of the availability or unavailability of products at any given time; however, it does not guarantee their availability. In the event of product unavailability, the Company undertakes to inform the customer in a timely manner and shall not be held liable in such cases.
The Company makes every reasonable effort to provide high-quality services on a daily basis; however, it does not guarantee that the e-shop will operate without interruptions or errors.
The Company bears no responsibility for any unauthorized interference by third parties affecting the services / products and / or information made available through the e-shop.
Furthermore, the Company makes no representations or warranties that the information contained in the documents and announcements published on the e-shop is suitable for any particular purpose. All such documents and related graphic materials are provided “as is,” without warranty of any kind, whether express or implied.
The Company shall not be liable, nor shall it be obliged to compensate for any damage or non-material damage arising from the inability to provide its services or products, or from the defective provision thereof, where such inability or defect is due to events of force majeure of any kind, including but not limited to strikes, extreme weather conditions, natural disasters, abnormal traffic conditions, or other causes beyond its direct control, as well as in cases of slight negligence.
Furthermore, the Company shall not be liable for any additional expense, omission, delay, change of itinerary or act or omission of governmental or public authorities.
Third-party companies cooperating with the Company for the provision of services or products to you (such as product manufacturers, carriers and electronic service providers) operate as independent providers and are neither representatives nor employees of the Company. The Company shall not be responsible for the actions, errors, omissions, commitments, guarantees, breaches, or negligence of such third parties, nor for any injury, death, material or other damage, or expense arising therefrom.
These terms and the above disclaimer do not affect any statutory rights of consumers that cannot be excluded or limited under applicable law.
7. Intellectual Property Rights
Without prejudice to the intellectual property rights of third parties, all content of the e-shop, including but not limited to distinctive features, trademarks, images, graphics, photographs, designs, and texts, constitutes intellectual property of the Company and is protected by the relevant provisions of Greek law, European law and international conventions. In particular, names, images, logos, and distinctive features representing the Company, the e-shop, our products and services, or third parties and their respective products or services, constitute exclusively distinctive features / trademarks of the Company or of the respective third parties and are protected by applicable trademark and industrial property legislation. Any appearance of such elements on the e-shop shall not be construed as granting, transferring or assigning any license or right to use them. The e-shop, as a whole, is also independently protected as an original work of visual design and applied arts, as well as a collection of works within the meaning of Article 2 of Greek Law 2121/1993, and constitutes intellectual property of the Company.
Any copying, analog/digital recording and mechanical reproduction, distribution, transfer, downloading, or creation of derivative works based on this content, or misleading the public about the actual provider of the e-shop, is prohibited. The reproduction, dissemination, transmission, retransmission, or any other use of the content, in whole or in part, in any manner or by any means, for commercial or other purposes, is permitted only with the prior written consent of the Company or of any other holder of the relevant intellectual property rights.
8. User Liability
Each user is free to use the e-shop in accordance with applicable law and generally accepted standards of good conduct. Responsibility for the content of any transactions lies solely with the user. The Company does not perform any correction, verification, or intervention in the data provided by the user. Users must provide accurate and complete information when filling in fields such as name, surname, e-mail, and message in the online contact form, as well as any information required to create an account or place an order as a guest. Use of the e-shop is subject to Greek, European, and international law and users agree not to use the e-shop for any purpose that violates these laws. Accordingly, users agree and undertake not to use the e-shop for:
1. sending, publishing or transmitting in any other way any content that is illegal for any reason, causes illegal offense and damage to the Company or any third party, or violates the confidentiality or privacy of any person's information,
2. sending, publishing or transmitting in any other way any content that causes offence to public morals, social values, immorality, etc.,
3. sending, publishing, or transmitting in any other way any content that users do not have the right to transmit under the law or applicable contracts (such as internal information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered by confidentiality agreements),
4. sending, publishing, or transmitting in any other way any content that infringes on any patent, trademark, trade secret, copyright, or other proprietary rights of third parties,
5. sending, publishing, or transmitting in any other way any material that contains software viruses or any other codes, files or programs designed to cause damage, destruction or disruption to any computer software or hardware,
6. intentional or unintentional violation of applicable law, and harassment of third parties in any way,
7. collection or storage of other users' personal data.
The user assumes responsibility for any damage caused to the Company by misuse or improper use of the e-shop. In any case, registered users are responsible for maintaining the confidentiality of their account in order to prevent any malicious use by third parties, and the Company is not liable for any damage or harm that may be caused by the disclosure of their passwords. In the event of any unauthorized use of your account, you must notify the Company without delay by any appropriate means.
9. Links to Third-Party Websites
The e-shop may contain hyperlinks or advertising banners that direct users to other websites. The providers of such websites bear full responsibility—civil and criminal—for the security, legality, and validity of their content and services, as well as for the practices they follow regarding privacy or other matters, and the Company assumes no liability for these, including liability related to intellectual and industrial property rights or any third-party rights. Users are therefore required to comply with the terms of use of these external websites and should contact their providers directly regarding any issues arising from visiting or using them.
Furthermore, it is the responsibility of e-shop users to take all necessary precautions to ensure that any links they click or software programs they download (whether from this or any other website) do not contain viruses, worms, Trojan horses, bugs, or other harmful elements. The presence of hyperlinks or advertising banners for third-party websites on the e-shop does not imply endorsement of the content on those websites or applications, nor does it establish any relationship with their administrators. Users are strongly advised to read the terms and conditions and the privacy policies of any third-party websites or applications they visit, as these may contain rules and rights regarding the use of personal information that differ from those of the services provided by the e-shop. Accessing and using such third-party websites or applications is done at the user’s own risk.
10. Personal Data Protection
The protection of users’ personal data is of utmost importance to us. For detailed information on how we collect, process, and safeguard your personal data, please read our Privacy Policy carefully. Privacy Policy forms an integral part of these Terms of Use.
11. Alternative Dispute Resolution (ADR)
Users who qualify as consumers (i.e., natural people acting outside their professional or business capacity) may, in case of a dispute with the Company, resort to Alternative Dispute Resolution (ADR).
Consumers may contact any body listed in the official Registry of recognized and certified ADR entities maintained by the Greek General Directorate for Consumer Protection and Market Surveillance (ADR Bodies).
The Company is not obliged to participate in any ADR procedure, as Greek law does not impose such an obligation for retail sales contracts of products.
12. Governing Law and Jurisdiction
These Terms and any amendments thereto are governed by Greek law. Any dispute arising from or in connection with transactions with the Company, which cannot be resolved amicably, shall be submitted to the competent courts of Athens, Greece.
13. Contact
For any questions, clarifications, or arrangements regarding these Terms of Use, you may contact us using the e-shop’s contact form or by sending an email at info.glarmy@gmail.com.
